CRM/ERP Support

ERP/CRM Support

Job title: ERP/CRM Support

Location: Elland, Halifax, HX5 9JP (Anubis House, HQ)

Hours: 37.5 hours

Working pattern: Full-time, on-site 5 days per week

Are you the kind of person who enjoys untangling system issues, spotting patterns in data and keeping users happy in a fast-paced environment? As our ERP/CRM Support you’ll be the go-to contact for queries in NetSuite and our evolving CRM landscape, owning a high volume of tickets, solving problems and keeping the system running smoothly for colleagues across the business. 

How you will make an impact:

• Keep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple “how do I…?” questions through to more complex admin and configuration tasks.

• Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress.

• Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information to work with.

• Help us embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as we roll out new processes and tools.

• Spot recurring issues and opportunities to improve, documenting fixes and creating clear, user-friendly guides so the wider business can self-serve where appropriate.

• Stay organised when priorities change, making clear decisions about what needs to be done first and flagging anything that could pose a risk to the business.

• Work closely with a small, busy team where everyone rolls up their sleeves, shares knowledge and supports each other through peaks in demand. 

What we are looking for:

• Clear experience working with ERP and/or CRM systems in a support, admin or superuser capacity, with a real focus on CRM and user experience.

• Evidence that you’ve handled a high volume of tickets or tasks, kept on top of your workload and managed changing priorities.

• Strong communication skills, both written and verbal, with the confidence to support users at different levels of the business, including colleagues whose first language isn’t English.

• Proven problem-solving skills: you’re curious, ask good questions and enjoy working through issues to find the root cause rather than just a quick fix.

• Confident using Microsoft Office tools, particularly for tracking, reporting and creating simple documentation.

• Real attention to detail, especially when working with data, updating records in bulk or producing user guides and process notes.

• A resilient, agile mindset – you’re comfortable in a fast-paced environment where plans can change and you’re trusted to manage your own workload.

Benefits: 

• A subsidised on-site gym, available for all colleagues. 

• Flexible start and finish times to fit around you and your lifestyle.

• Enhanced Maternity, Paternity and NICU pay. 

• 25 Days holiday plus bank holidays with the option to buy more 

• Cycle to work scheme, Specsavers vouchers, long service rewards, EAP

For more information on our benefits, (Please see our benefits booklet)

About us:

Our story started in 1984, when A-SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally.

We remain a family-owned business, built on strong values and long-term relationships. If you want to know what we stand for, you can learn more about our story and values.

Our HQ in Elland, Halifax, is home to cutting-edge manufacturing technology and modern offices that reflect the quality of what we do. You can take a virtual look around with our 3D tour.

A-SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW. You can explore more of our Customer Success Stories here.

If you require the application form in an alternative format or need adjustments during the recruitment process, please contact us at recruitment@asafe.com.