CRM/ERP Support

About A-SAFE

Are you a motivated professional eager to make an impact at a fast-growing, industry-leading company? Join A-SAFE Group, where you’ll be part of a global team dedicated to redefining workplace safety standards and delivering innovative solutions to some of the world’s largest companies.

Since 1984, A-SAFE has been pioneering industrial safety solutions. We invented the world’s first industrial-strength polymer safety barrier and continue to lead the industry with innovative products like our award-winning IoT solution, RackEye™️. From our roots in West Yorkshire to our 17 international subsidiaries, we supply some of the world’s biggest brands – including Amazon, Coca Cola, and BMW. You can read more about our Customer Success Stories here.

The Opportunity

A-safe UK - Elland, West Yorkshire

As a CRM/ERP Support, you will work closely with our existing team of CRM/ERP Administrators to provide first-line support to users globally. Resolving day-to-day issues and maintaining data quality through regular audits and cleansing. You’ll manage user access, assist with basic system configurations, and support the roll-out of new features. The role involves creating user documentation, delivering training, generating reports, and gathering feedback to drive continuous improvement. Strong communication skills are essential, as you’ll act as a link between end users and technical teams, ensuring smooth operation and adoption of the CRM/ERP systems.

Key Responsibilities  

• Provide day-to-day support and troubleshooting for users of the bespoke CRM system and NetSuite ERP.
• Manage and prioritise support tickets in a fast-paced environment.
• Investigate and resolve system issues and data discrepancies, escalating where required. Ensuring timely resolution and minimal disruption to users.
• Maintain user accounts, permissions, and system security across platforms.
• Create and maintain system documentation, training guides, and support materials.
• Assist in user on-boarding, including system training.
• Participate in system improvement projects and collaborate with teams across departments to understand CRM/ERP needs.
• Support system updates, enhancements, and testing - including documentation and user communication.
• Monitor system performance and escalate issues where necessary to relevant internal or external stakeholders.

Qualifications and Skills  

• Experience supporting CRM and ERP systems in a user-facing role (support, maintenance, and user training).
• Clear and confident communicator, capable of supporting both technical and non-technical users.
• Comfortable managing support tickets and prioritising multiple tasks effectively.
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Excellent attention to detail and organisational skills.
• Proficient in Microsoft Office 365 tools (Excel, Teams, Outlook).

Nice to have: - Hands-on experience with NetSuite CRM/ERP in a support, admin, or technical capacity.

Why A-SAFE?

At A-SAFE we put our values at the heart of the business.

• We Are Pioneers: Innovation is in our DNA. At A-SAFE, we’re dedicated to breaking new ground in industrial safety, from inventing the first polymer safety barrier to developing cutting-edge IoT safety devices like RackEye. 
• We Are in it Together: Collaboration and support define our work culture. At A-SAFE, you’ll be part of a connected, global team that values every contribution. We support each other’s growth and celebrate success as a collective, creating a welcoming environment where everyone can thrive.
• We Do the Right Thing: Integrity and responsibility guide us in everything we do. Whether working with clients or colleagues, we believe in transparency, accountability, and delivering on our promises. You’ll be encouraged to build trust-based, lasting relationships, always acting with professionalism and respect.

Our Commitment to Diversity

We’re committed to building a diverse and inclusive workplace where everyone feels they belong. At A-SAFE, we believe our differences fuel innovation and enrich our work environment.

Ready to help us set new standards in workplace safety? 

Apply today and start your journey with A-SAFE Group. Explore our Careers Page for more opportunities.