Customer Success Manager
About A-SAFE
Are you a motivated sales / customer service professional eager to make an impact at a fast-growing, industry-leading company? Join A-SAFE Group, where you’ll be part of a global team dedicated to redefining workplace safety standards and delivering innovative solutions to some of the world’s largest companies.
Pioneering Innovation in Workplace Safety
Since we began in 1984, A-SAFE has been at the forefront of developing innovative solutions designed to solve our customers’ most pressing problems.
As the inventors of the world's first industrial-strength polymer safety barrier, innovation is in our DNA. From our inception, we have dared to be different, charting our own paths and leading the way while others follow.
Global, but Local
Our story started in West Yorkshire. With our Head Office and State-Of-The-Art manufacturing site still situated in Elland, we design, develop, test and deliver pioneering safety solutions in house. The business continues to pioneer game-changing workplace safety technology to this day, supplying to warehouses, factories, airports, car parks and other industrial workplaces worldwide.
Now a truly global business, A-SAFE employs over 800 talented individuals across 17 international subsidiaries, spanning from Canada to the Australasia.
A Phenomenal Growth Story
A-SAFE has achieved significant organic growth and today, serves more than 6,000 customers in over 50 countries. We’re proud to call some of the world’s biggest names our clients – including Amazon, Coca Cola and BMW. You can read more about our Customer Success Stories here.
The Opportunity
As a Customer Success Manager at A-SAFE, you’ll work closely with our field-based Regional Account Managers to ensure we grow revenues in our existing customer base and provide world-class support throughout the entire sales process. The ideal candidate will have a strong background in customer success/service or internal sales.
In this role, you will:
Research new key contacts and make outbound phone calls to existing customers to set up appointments for the RAMs.
Identify, follow up, and prioritise opportunities for upselling and cross-selling and make outbound phone calls to existing customers to set up appointments for the RAMs.
Send quotes to customers, and proactively following up in a timely manner
Post-installation follow-up: Carry out customer Net Promoter Score (NPS) surveys and act on feedback accordingly and organise post-installation follow-up meetings for the Regional Account Manager (RAM).
- Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately
Why A-SAFE?
At A-SAFE we put our values at the heart of the business.
- We Are Pioneers: Innovation is in our DNA. At A-SAFE, we’re dedicated to breaking new ground in industrial safety, from inventing the first polymer safety barrier to developing cutting-edge IoT safety devices like RackEye.
- We Are in it Together: Collaboration and support define our work culture. At A-SAFE, you’ll be part of a connected, global team that values every contribution. We support each other’s growth and celebrate success as a collective, creating a welcoming environment where everyone can thrive.
- We Do the Right Thing: Integrity and responsibility guide us in everything we do. Whether working with clients or colleagues, we believe in transparency, accountability, and delivering on our promises. You’ll be encouraged to build trust-based, lasting relationships, always acting with professionalism and respect.
Our Commitment to Diversity
We’re committed to building a diverse and inclusive workplace where everyone feels they belong. At A-SAFE, we believe our differences fuel innovation and enrich our work environment.
Ready to help us set new standards in workplace safety?
Apply today and start your journey with A-SAFE Group. Explore our Careers Page for more opportunities.